Profile
Professional with over 20 years of experience in customer service, data administration, and operations management across diverse industries. Currently pursuing a BS in IT with a focus on Software Development. AI integration developer with practical knowledge of language models and prompt engineering since 2022. Freelance website designer with a foundation in UX/UI design and growing expertise in modern development techniques. Founder of KreativLoops and RootByte.
Vision
Combining practical AI knowledge with software development to create useful applications. Focused on learning and implementing AI technologies to improve business processes. Committed to helping organizations understand and utilize AI tools in practical, accessible ways.
Work Experience
Freelance Web Designer & AI Integration Developer
2024 — PresentKreativLoops / Self-Employed
- Creating websites and digital solutions with focus on UX/UI design
- Founded kreativloops.com platform — digital solutions with AI integration
- Founded rootbyte.tech — AI-powered tech research newsroom
- Developing projects using modern coding techniques with AI-assisted workflows
- Applying prompt engineering skills to enhance digital content creation
Data Administration Specialist
Nov 2020 — Jan 2024The Pique Lab Learning Centre
- Managed data entry and validation for student-related files, ensuring data accuracy and completeness
Airbnb Guest Services Specialist & Virtual Assistant
Oct 2018 — Aug 2020Kinnon Management
- Oversaw daily operations, ensuring seamless guest experiences and property security
Operations Manager
Jul 2015 — Aug 2018Sanctuary Alternative Energy, Inc.
- Supervised Solar PV projects, managing installations and procurement
Operations & Marketing Coordinator
Oct 2013 — May 2015Energy Renewables Asia, Inc.
- Designed marketing materials and assisted in procurement functions
Customer Service Representative & Back-Office
2007 — 2013BPO Industry — West Contact Services, Transcom, Startek, Alta Resources, Wells Fargo
- Served in various customer service and back-office roles across multiple outsourcing companies
Software Developer & AI Learner
OngoingFreelance & Personal Projects
- Built a payroll system using Java
- Exploring language models since 2023 (ChatGPT, Claude, Gemini, and others)
- Completed certificate courses in prompt engineering
- Creating practical AI-enhanced solutions for small business applications
Skills
AI & Development
Design & Web
Professional
Education
BS in Information Technology (Software Development)
OngoingMapua Malayan Digital College
BS in Commerce (Marketing)
2000 — 2002Far Eastern University
Available for Work
Open to freelance projects, AI integration work, and full-time opportunities.
References available upon request.